We're here to help you get the most out of Steam
Account recovery, login issues, and profile management
Payment issues, refunds, and purchase history
Game installation, updates, and compatibility issues
Performance issues, crashes, and technical problems
Account security, privacy settings, and fraud protection
Friends, groups, and community features
If Steam won't launch, try these steps:
Common solutions for games that won't start:
Fix slow downloads and connection problems:
Resolve payment and billing issues:
You can request a refund for any game within 14 days of purchase and with less than 2 hours of playtime. Go to your purchase history and click "Request Refund" for eligible items.
Slow downloads can be caused by network congestion, server load, or your internet connection. Try changing your download region in Steam settings or check your network connection.
Go to Steam Guard in your account settings and select "Enable Steam Guard". You can choose between email authentication or the Steam Guard mobile app for enhanced security.
Yes, many games can be played offline. Enable offline mode in Steam settings, and make sure to launch your games at least once while online to verify ownership.
Use Family Sharing to allow family members to play your games. Go to Family in Steam settings and authorize their accounts. They can then access your shared library.
Check if your system meets the requirements for specific games.
Check Requirements